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Refund Policy

Company Name: Pristine Cleaning Team

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Overview

At Pristine Cleaning Team, customer satisfaction is important to us. We aim to deliver high-quality, reliable jetwashing services across all jobs. However, if you are not entirely satisfied with our service, this Refund Policy outlines your rights and our procedures regarding refunds.

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Eligibility for Refunds

Refunds or partial refunds may be issued in the following cases:

  • The service was not completed as agreed.

  • There was significant damage caused by our service (subject to investigation and insurance).

  • There was a clear failure to deliver the agreed standard of work, and the issue could not be resolved through a re-clean or service adjustment.

  • You cancel the booking within the eligible time frame (see Section 5).

Note: Evidence (e.g. photos or video) may be required to assess the issue.

Non-Refundable Situations

We reserve the right to refuse a refund in the following situations:

  • The property or area was not suitable for jet washing (e.g., fragile surfaces, loose grout, untreated wood) and this was disclosed or advised before service.

  • The issue relates to pre-existing damage, staining, or deterioration that cannot be resolved by pressure washing.

  • You were advised that results may vary due to surface condition or weather exposure.

  • You refused a reasonable opportunity for us to rectify the issue (e.g., re-clean).

  • The cancellation falls outside of the refund window.

Requesting a Refund

If you believe you are eligible for a refund, please contact us within 48 hours of the service completion at pristinecleaningteamservices@outlook.com. Include:

  • Your full name and contact details

  • Service date and location

  • Description of the issue

  • Supporting photos or video evidence (if applicable)

We will respond within 2 working days to assess and resolve the matter.

Cancellations and Refunds

  • More than 24 hours before service: Full refund of any deposit or pre-payment.

  • Less than 24 hours before service: A cancellation fee of up to 50% may apply.

  • No-show or no access: No refund will be issued if our team is unable to access the site due to client fault.

Processing Refunds

If a refund is approved:

  • It will be issued to the original payment method.

  • Please allow up to 5–10 business days for processing, depending on your bank or provider.

Contact Us

For questions about our Refund Policy or to make a request:

Pristine Cleaning Team
📧 Email: pristinecleaningteamservices@outlook.com
📞 Phone: 07727671041

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